Studio Policy

  • Please arrive early for your session. Class appointment will not be extended due to lateness.
  • Inform your instructor in advance if you have any physical problems, handicaps or injuries.
  • All sessions are at your own risk.
  • Full payment is due at the first day of your session.
  • Payment can be made by cash or cards.
  • All prices are non-negotiable. Class cards are non-transferable and non-refundable.
  • All classes Mat / Duet / Semi Private / Private have 24 hour cancellation policy.

 

24 Cancellation Policy

  • Please cancel session 24 hours in advance to avoid being charged for the session.
  • Cancellation cant be made via telephone: +62 (21) 579 012 73, WhatsApp: +62 878 20 200 800 or email: info@aalayapilates.com or online for Mat classes.
  • In case of Semi Private or Duet Classes: if your Duet partner or Semi Private group partners cancel the session on time, you will be notified by the studio and you will have 3 options:
  1. Reschedule your class to another available slot.
  2. You can take a Private class (paying the additional charge).
  3. Cancel the class.